TPE250 Old Brown half-body90cmQ

Carrier: Fedex/UPS/DPD

Shipping time:3-7 working days

Overseas Warehouse One Piece Delivery After-sale Processing
Returns and refunds for in-stock products:
A:The case of not receiving the goods:
1: such as parcels on the way to apply for interception, (need to be borne by the customer to intercept the cost and return shipping costs (return and send shipping costs are the same))
2: do not accept the parcel without reason and no reason to return the package
3: Parcel lost, means: no updated tracking information for a long time, the parcel shows abnormal. (You need to provide the platform full English full screenshot of the order (part of the screenshot is invalid), you need to see the customer’s shipping address + tracking number + value. After we apply for a claim, we can refund the full amount or reissue) Parcels that can not cooperate to provide proof can not be processed.
4: parcels in transit to change the address, (need to change the address of the customer to bear the operating costs, change can not guarantee that will be successful, such as unsuccessful as usual operating costs)
5: parcels have been signed customer feedback did not receive the situation, such as not purchasing the signature service, does not give the claim, can only provide proof of POD signing, such as the need to open the check, you need to provide no evidence of receipt of the goods in order to apply for the opening of the check (you can provide the doorway monitoring, etc., the opening of the check is not necessarily successful)
Second: the situation after receiving the goods:
1: If the packaging and product damage can be refused, such as after signing, you need to provide timely photos of the outer box + photos of the outer box label + photos of the product damage (according to the degree of damage compensation, if the product is damaged to the extent that it can not be used, you can give the customer a free replacement or a full refund). After signing the receipt, such as unauthorized return without feedback, to the warehouse to check the product is not usable will not be given a refund, the customer needs to bear the cost of return.
2: Overseas warehouse dolls are TPE material, face makeup are painted are handmade compared to product photos may be slightly different, which is completely natural, and may be erased part of the customer’s use of the process of falling makeup, does not belong to the quality problem.
3: Overseas warehouse are ordinary skeleton, skeleton can not be hard to break, normal people can do the posture is the limit, you can refer to the instructions.
4: Product quality problems received within 7 days need to feedback over, overdue will not be given to deal with.
5: Due to the special nature of the product, do not accept no reason to return or exchange, if the quality of the problem is only given to reissue or compensation
6: If the customer returns the package without authorization, the warehouse may not be able to check the pieces, or check the impact of secondary sales, then no compensation.

Third: Customized products returns and refunds:
All dolls remodeled and customized according to the customer’s request are non-cancelable.
The sale ends when the product is shipped to the buyer and cannot be canceled or returned for any reason. Due to the nature of this product, there are many issues with sanitation, etc., we are unable to offer exchanges or returns. Please understand that this is normal practice in the sex doll industry.
We manually inspect each product before shipping to ensure that it is in good condition. However, if you receive a product that is damaged or has a manufacturing defect, please follow these steps
1Send an e-mail to Customer Support, providing your name, order number, and a description of the problem: email@mygooddoll.com,
2Attach evidence (or a video) showing the described defect.
3If the damage or defect is minor, we will provide the necessary tools/parts to help you fix it.
4If the doll is severely damaged during delivery, we will send new components or a new doll as a replacement.
5Warranty claims against manufacturing defects must be made within 30 days of product delivery. Damage caused by improper use of the product is not covered by the product warranty.
6 I have not received the product, but the shipping status shows that the customer has received it.
a. We recommend that customers purchase standard shipping insurance because you will be compensated if the product is lost in transit or stolen (taken) by someone else. The insurance will cover up to $2,000 of the cost of the product. If this happens, we will help you file a claim. Please contact our customer service team for further assistance. b. For courier deliveries, the insurance is already in place and will be shipped directly to you.
Contact us: email@mygooddoll.com
WARNING: If you live in Australia, Canada, UK, it is recommended that you do not purchase silicone dolls under 140cm. sex dolls under 140cm will be confiscated by customs. Any loss due to random inspection will be the buyer’s responsibility.